Policies · Phở 999 @ Polaris
Privacy Policy
What personal information we collect, why we need it, who sees it and how you can control it.
At a glance
- We collect only what we need for your pickup order: a name, a mobile number, what you ordered, the pickup time and any notes.
- Card details go straight to Square. We never see or store your full card number.
- We don't sell your information. This website doesn't use advertising or tracking cookies.
- We use your mobile number only for your order. We don't send marketing messages to people who order on this website.
- You can ask to see, correct or delete your information. Call (03) 9467 2886.
1. Who we are and what this policy covers
This policy explains how LLA PACIFIC PTY LTD (ACN 647 091 665), trading as Phở 999 @ Polaris, handles personal information that we collect through this website, our online ordering and when you contact us.
The Privacy Act 1988 (Cth) may not apply to a business of our size. We follow the Australian Privacy Principles anyway, because it is the right way to treat your information.
This policy does not cover how Square, a delivery app or another service handles information you give directly to them. Their own privacy policies apply.
2. Information we collect
| Information | When | Why |
|---|---|---|
| Name for the pickup (a first name or nickname is fine) | At checkout | To hand the order to the right person |
| Australian mobile number | At checkout | To contact you about your order, for example if there is a delay, an item is unavailable or there is a problem with payment |
| Order details: items, pickup time and item notes (up to 120 characters each) | At checkout | To prepare your order, and to keep the business and tax records the law requires |
| Allergy or dietary information you choose to give us | In item notes, by phone or in store | Only to prepare your food safely. This can be health information. We use it only with your consent, which you give by telling us |
| Payment information | Collected by Square's online payment form or our Square terminal at the counter | To take payment. We receive the payment result, the amount, the card type and the last four digits. We never receive the full card number |
| Technical information: IP address, browser type and the time of each request | When you visit the website | Processed by our hosting provider to deliver the website, block abuse and limit repeated checkout attempts |
| Messages and complaints | When you contact us | To respond to you and fix the problem |
We don't ask for your date of birth, home address or government identifiers. Please don't put sensitive information in order notes unless it is needed to prepare your food safely.
3. Ordering without giving your details
You can order and pay at the counter without giving your name. To order online we need a name and an Australian mobile number so that we can match the order to you and contact you about it.
4. How we use your information
- To prepare your order, hand it over and contact you about it.
- To process payments, refunds and complaints.
- To keep the accounting and tax records the law requires.
- To protect our customers and our business from fraud and misuse of the website.
We don't use your information to make automated decisions about you. We don't send marketing messages to people who order on this website. If we offer marketing in the future, it will be opt-in only and every message will include a way to unsubscribe, as the Spam Act 2003 requires.
5. Cookies and browser storage
| Item | Set by | Purpose | How long |
|---|---|---|---|
p999lang (local storage) | Us | Remembers your language choice | Until you clear your browser data |
p999proto (session storage) | Us | Hides the preview notice. Used only before launch | Until you close the tab |
| Payment form cookies and device data | Square | Secure payment and fraud prevention | See Square's privacy notice |
Security cookies (for example __cf_bm) | Cloudflare, our hosting provider | Detecting bots and protecting the website | Short-term |
We don't use advertising cookies, tracking pixels or web analytics. If we add privacy-friendly analytics later, we will update this policy first.
Our fonts and code libraries are served from our own website. Apart from Square's payment form at checkout, our pages don't load content from Google or other third parties.
7. Storage outside Australia
Square and Cloudflare may store or process information outside Australia, including in the United States. We choose providers that publish privacy and security commitments. Where the Australian Privacy Principles apply, we take reasonable steps to make sure overseas recipients handle your information in line with them.
8. Security and how long we keep it
- Only staff who need your information can see it. We store it with reputable providers and take reasonable steps to protect it from misuse, loss and unauthorised access.
- Records of orders and payments are kept for five years, as Australian tax law requires. After that we delete or de-identify them.
- Our hosting provider keeps technical logs for a short time only.
9. If something goes wrong
If a data breach is likely to cause you serious harm, we will tell you as soon as practicable, explain what happened and say what you can do. Where the law requires it, we will also notify the OAIC.
10. Seeing, correcting or deleting your information
You can ask us what information we hold about you, ask us to correct it or ask us to delete it. Call (03) 9467 2886, or speak to us at the counter. We may need to confirm your identity first, for example by asking for the mobile number and date of your order.
We will reply within 30 days, and there is no charge. We can't delete records that the law requires us to keep, such as tax records. If we can't do what you ask, we will explain why.
11. Privacy complaints
Call (03) 9467 2886, or speak to us at the counter. We will reply within 30 days. If you are not satisfied with our reply, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.
12. Changes to this policy
We will update this policy when our practices change, for example if we start using a new service provider. The date at the top of the page shows the latest version.
Contact us
LLA PACIFIC PTY LTD · trading as Phở 999 @ Polaris
Polaris Town Centre, 22 Copernicus Cres, Bundoora VIC 3083
Phone (03) 9467 2886
ACN 647 091 665 · ABN 58 647 091 665